Maharani, Sari Hepy and Fitriani, Fitriani and Shintia, Novi (2020) Similarity After Sales Service Analysis At PT Daya Kobelco CMI Banjarmasin. P3M Politeknik Negeri Banjarmasin.
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Similarity After Sales Service Analysis At PT Daya Kobelco CMI Banjarmasin (87 - 94).pdf - Published Version Available under License Creative Commons Attribution Non-commercial Share Alike. Download (254kB) |
Abstract
After- sales services have proven to be of importance, and a strategic after- sales framework is necessary. Three major activities that play a crucial role within the after- sales services in the manufacturing industry are field technical assistance, spare parts distribution and customer care. However, intensive studies regarding after-sales in a specific industry are lacking. This research focused on the Kobelco heavy equipment machinery industry organization, the purpose of this study is to investigate the major activities of after- sales service focusing on customer relationship among three classified sizes of after- sales service providers. A qualitative research has been carried out in the form of semi-structured interviews. The study reveals that PT. Daya Kobelco CMI Banjarmasin still needs much improvement role in the spare part management and scheduling of the mechanic.
| Item Type: | Other |
|---|---|
| Uncontrolled Keywords: | After- saless service, Field technical assistance, Spare parts distribution, Customer care, Heavy equipment |
| Subjects: | A General Works > AC Collections. Series. Collected works |
| Divisions: | Jurusan Administrasi Bisnis |
| Depositing User: | Novi Shintia |
| Date Deposited: | 29 Jul 2020 04:02 |
| Last Modified: | 29 Jul 2020 06:41 |
| URI: | http://repository.poliban.ac.id/id/eprint/525 |
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